sweettoof studios is committed to providing exceptional products and customer support. due to the nature of our products, food items cannot not be returned. please contact us at support@ticings.com for items damaged by shipping carrier. these may be exchanged for replacement within 14 days of receipt—original packaging, labels and defective item(s) and RMA# required for return. used, misused or customer damaged items are not acceptable for exchange or replacement. return address: sweettoof studios returns, 215 10th avenue south, suite 227, minneapolis, mn 55415.